Like a home, a hotel is not just a place to sleep or eat. It is sanctuary, a welcoming respite, a place that offers something unique to see, do or learn. It reflects what Alexander Pope called “the genius of the place”.
Listel Vancouver Hotel is such a place.

Committed to art, elegance and comfort this intimate hotel boasts a perfect location. It is situated on Vancouver’s most lively street in a city surrounded by magnificent natural beauty and the diverse cultures of the Pacific Rim.

MANAGER'S MESSAGE

LISE MAGEE                             JIM MOCKFORD Director of Public Relations       General Manager

This hotel has good karma.

It always has. Call it what you like - feng shui, karma, a happy spirit - the Listel Vancouver has always had it.

...Maybe it’s because the hotel has almost always been owned by a family.

...Or maybe it’s because the kitchen is at the heart of the hotel.

...Or maybe it’s the remarkable staff and their passion for the place.

All I know is that no amount of mediocre or even stellar management seems to be able to mess it up. It just has it.

Our owners have always encouraged us to be as independent as they are, to respect traditional hotel management methods while experimenting with new and original ideas. Some have worked, others not but we’ve all benefited from this pioneering sensibility.

Then there is the kitchen concept - it truly is at the heart of the building. It’s on the route which all of the hotel’s staff travel on 15, 20, 30 times a day. Arriving for your shift? Only way is through the kitchen. Going to the staff room for a quick coffee, a call home? Can’t avoid the kitchen. Going from the guest rooms to the restaurant? Quickest way is through the kitchen.

It’s like the best kind of party where most of the evening is spent kibitzing with the cook, helping prep vegetables, sampling the olive laden bread, offering to carve the chicken just so you can score the chicken tenders. What are more people more passionate about than food and the fellowship that comes with sharing it?

Then there are the people, they really seem to love working here, love the people they work with. They take pride in every aspect of the hotel and in all they do. Words like "empowerment" have an absurd ring to them. "Doesn’t everyone know that you can and should do the right thing whether someone tells you to or not?" muses the Listel Vancouver employee.

Or maybe it’s simply the Lyalls and the Wieslawas and the Rosas and the Liis and the Septembres and the Charles and the Thomas and the Joaquins and the Steves on our staff who make a point of knowing every guest, of putting their heart into their work, not just their time and skills, of consistently going the extra mile, not just for the guest but for their coworkers. They set the tone, and place the bar for service excellence higher every day for all of us.

Yeah, maybe that’s it.

Thanks, guys.

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